Xiyemingniang Technology Co., Ltd. Mini Program Mall Service Documentation

**Version: ** V0
** Effective Date: **, 2026/4/14
** Department: ** Customer Service Center

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I. General Service Terms

1.1 This Service Document applies to all users of the mini-program stores under Yuexi Mingniang Technology Co., Ltd. (hereinafter referred to as "the Store"). It sets forth the basic agreements between users and the Store regarding product purchases, delivery, returns and exchanges, after-sales support, and other related service matters.

By placing an order on this store, 1.2 acknowledges that they have read, understood, and agreed to all terms of this service document. This store reserves the right to modify or update this service document as needed due to changes in laws and regulations or business development. Updated documents will be announced on the store without further notice.

1.3 This store guarantees that all products are authentic, legally sourced, and of reliable quality. All alcoholic beverages comply with national food safety standards and regulations on the circulation of alcohol.

Minors under 1.4 years of age are prohibited from purchasing alcohol. This store reserves the right to refuse sales of alcoholic products to minors.

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II. Product Purchase Guidelines

2.1 product information

(1) Product images, descriptions, and prices displayed on this store are for reference only; actual items may vary. Due to differences in computer and mobile screen displays, slight color variations may occur and do not constitute a quality issue.

If the price of 2 is adjusted due to a promotion, the price displayed at the time of your order will apply. Orders already paid will not be affected by subsequent price changes.

2.2 Order Confirmation & Payment

After user 1 submits an order, the system will automatically send an order confirmation notification. The store reserves the right to cancel orders in cases of insufficient inventory, incorrect information, system errors, or force majeure.

(2) This store supports payment methods available within mini programs, such as WeChat Pay. Once your order is paid successfully, we will arrange shipment.

Order Cancellation (3): Users may cancel an order before it ships. Refunds will be processed back to the original payment method within 1-3 business days. For orders that have already shipped, please follow our return and exchange policy.

2.3 Invoice Issued

(1) All products in this store support e-invoices (VAT ordinary invoices). Please note your request at checkout or contact customer service to apply.

(2) Invoice descriptions default to product name and specifications and cannot be modified.

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3. Delivery Service

3.1 Delivery Area

This store ships nationwide (excluding Xinjiang, Tibet, Hong Kong, Macao, Taiwan, and remote areas). The actual delivery scope is determined by the checkout page.

3.2 Shipping Method

(1) defaults to express delivery. Partner carriers include SF Express, ZTO Express, and others.

(2) This store promises to ship your order within 48 hours after payment is successfully completed (shipping times may be extended for statutory holidays).

3.3 delivery time

| Region | Est. Delivery Time |
|------|---------|
| Provincial Capitals & Key Cities | 1-3 business days |
| Prefecture-level City | 2-4 business days |
| County & Township Level | 3-5 business days |

Estimated delivery time above (1) is for normal logistics conditions and excludes order processing time; for reference only. Delivery times may be extended due to uncontrollable factors such as weather, pandemics, or shipping peaks.

3.4 Shipping Information

Free shipping on single orders over 299; a flat fee of 10 per order applies to orders under 299. (1)

Additional shipping fees may apply in some regions due to logistics cost differences. Please refer to the on-screen提示 at checkout for details.

3.5 Verified and Signed

The user (1) should inspect the package upon delivery, verifying that the outer packaging is intact and the quantity is correct.

(2) If you notice any damage to the outer packaging, product leakage, or missing items, please refuse delivery immediately and contact our customer service. We will resolve this for you promptly.

If you find any quality issues with the product after receiving it (signed on 3), please contact customer service within 7 days of receipt.

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IV. Return and Exchange Policy

4.1 Scope

This return and exchange policy is formulated in accordance with relevant laws and regulations, including the "Law of the People's Republic of China on the Protection of Consumer Rights and Interests," the "Food Safety Law of the People's Republic of China," and the "Interim Measures for Seven-Day No-Reason Return of Online Purchased Goods."

4.2 7-day no-reason return

Excluding the exceptions outlined in Section 4.3, users may return items purchased from this store without reason within 7 days of receipt.

To apply for a no-reason return (2), all of the following conditions must be met:
- Item and packaging must be in original condition and suitable for resale.
- Item must be unopened, undrunk, and unused.
- Return all free gifts, accessories, and instruction manuals included with the delivery.
- Product tags, anti-counterfeit labels, etc., must be intact and undisturbed.

The return shipping fee (3) is the user's responsibility. Please use the original packaging or equivalent protective packaging when returning the item to ensure it remains undamaged during transit.

4.3 is not eligible for returns without reason.

Pursuant to Article 25 of the Consumer Rights Protection Law and the Interim Measures for Seven-Day No-Reason Return on Online Purchases, the following items are not eligible for seven-day no-reason returns:

(1) Alcoholic beverages (including brandy, fruit wines, and other drinks with an alcohol content greater than 0.5%vol%) are non-returnable after purchase due to food safety regulations, except in cases of quality issues.

(2) Custom and pre-order items.

Items that have been opened, consumed, or used. (3)

Promotional gift with no quality issues (4).

(5) Damage or spoilage of the product due to improper user storage.

The anti-counterfeit label or seal on the product (6) has been damaged or removed.

4.4 Return or Exchange for Quality Issues

Users who find the following quality issues with their products after delivery may apply for a return or exchange within 7 days of signing for the order: (1)
- The product itself is leaking or seeping;
- Product has obvious quality issues such as foreign objects, discoloration, or off odors;
- Significant mismatch between product and order description;
- The item received is counterfeit.

For returns or exchanges due to quality issues (2), shipping costs are covered by this store.

(3) Users must provide clear photos of the issue (including product appearance, bottle body, bottle opening, product label, etc.) when applying so customer service can verify.

4.5 Return and Exchange Process

** Step 1: ** Users can find the relevant order in "My Orders" within the Mini Program store, then click "Apply for After-Sales Service" and select either "Refund" or "Exchange."

Step 2: ** Provide a reason for the return or exchange, upload supporting documents (photos), and submit your request.

Step ** of **: Customer service will review the application within 1 business days. Upon approval, the user will be notified via in-app message and WeChat.

Step ** of **: User ships the product back to the designated address as instructed by customer service. (For quality issues, the store provides the return address and shipping arrangement.)

Step 5: ** Once the warehouse receives and verifies the returned item, we will process your refund or replacement within 3 business days.

4.6 Refund Instructions

(1) Refund Method: The refund will be issued back to the original payment method used. The typical processing time is 3-7 business days, subject to the processing speed of the respective payment provider.

(2) Refund Amount: The refund amount is the actual amount paid by the user (excluding shipping fees, except for quality issues).

(3) Partial Refund: If a user purchases multiple items and only some are refunded, the refund amount is calculated based on the actual paid price of each item.

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V. After-Sales Support

5.1 Genuine Guarantee

(1) All products sold on this store are authentic items officially produced or authorized by Yuexi Mingniang Technology Co., Ltd.

(2) Each bottle features a unique anti-counterfeiting code. Users can verify authenticity via the "Anti-Counterfeit Check" feature in the store or by calling our customer service hotline.

(3) If you purchase counterfeit or substandard goods, our store promises a 10x compensation.

5.2 Quality Assurance

(1) All alcoholic beverages undergo rigorous quality testing and comply with national standards such as GB/T 27588 "Compound Alcoholic Beverages and Premixed Cocktails."

Temperature-controlled storage and logistics for 2 products, ensuring consistent quality.

5.3 Customer Support

(1) Online Customer Service: The "Online Customer Service" feature in the Mini Program Mall is available daily from 9:00 to 21:00.

Customer Service Hotline: 2 at 400-XXX-XXXX (Business Hours: 9:00-18:00, excluding statutory holidays).

(3) Support Email: service@yueximingliang.com

(4) Users can use the above channels to inquire about product information, check order status, and request after-sales service.

5.4 Response Time

| Service Type | Response Time | Processing Time |
|---------|---------|---------|
| Online Chat | Instant Response | - |
| After-Sales Application Review | 1 business days | Completed within 3 business days |
| Complaints & Suggestions | 1 working days | Response within 5 working days |

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6. Privacy Protection

6.1 Information Collection and Use

(1) This store collects only the user information necessary to complete a transaction, including: name, phone number, and shipping address.

(2) User information is used solely for order processing, delivery services, and after-sales support. It will not be used for any other commercial purposes.

6.2 Information Security

(1) This store uses industry-standard security measures to protect your personal information.

(2) Without user consent, this store will not disclose user information to any third party (except as required by law).

6.3 User Rights

Users may view, modify, or delete their personal information at any time via the "My Profile" section in the store or by contacting customer support.

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VII. Disclaimer

7.1 Force Majeure

The store is not liable for delays or failure to deliver products caused by force majeure events such as natural disasters, war, pandemics, government actions, or logistics system failures. We will notify users promptly and actively coordinate to resolve the issue.

7.2 User Responsibility

(1) Users must ensure that the shipping information provided is accurate and truthful. Any delays or loss of goods resulting from incorrect information shall be borne by the user.

(2) Users should properly care for received items. Product quality issues resulting from improper storage by the user (e.g., exposure to high temperatures, freezing, etc.) are not covered under our after-sales warranty.

7.3 Product Description

(1) Alcoholic beverages contain alcohol. Do not consume if pregnant, under age, or allergic to alcohol.

Do not drive after drinking (2). Drink responsibly.

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VIII. Dispute Resolution

Resolve via negotiation with 8.1

Any disputes arising from product transactions or services between the user and this store shall first be resolved through friendly negotiation.

8.2 Complaint Channel

If no agreement is reached, users may file a complaint with the following agencies:
- Consumer Complaint Hotline: 12315
- Market Supervision Administration

8.3 Jurisdiction

This service document is governed by and construed in accordance with the laws of the People's Republic of China. If any dispute cannot be resolved through negotiation or complaint, either party may file a lawsuit with the competent people's court located at the domicile of Yuexi Mingniang Technology Co., Ltd.

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IX. Supplementary Provisions

9.1 This service documentation becomes effective upon publication. Subsequent revised versions will take effect after announcement in the store.

9.2 All rights to interpret this service documentation are reserved by Yuexi Mingniang Technology Co., Ltd.

9.3 If any provision of this Service Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.4 In case of any conflict between this service documentation and national laws and regulations, the laws and regulations shall prevail.

**Yuexi Mingniang Technology Co., Ltd.**
** Address: ** Yuexi County, Anqing City, Anhui Province
** Customer Service Hotline: 18356539588